Privacy Policy for La-Hent App
Last updated: [19/11/2024]
At La-hent, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use the La-Hent app. Our App provides a virtual drive-thru experience that allows you to place orders from restaurants, cafes, and retail stores and have them delivered or prepared for pickup.
By using the App, you consent to the data practices outlined in this Privacy Policy. If you do not agree with the terms, please do not use our App.
1. Information We Collect
a. Information You Provide Directly
• Account Information: When you sign up for an account or make a purchase through the App, we collect personal details such as your name, email address, phone number, and payment information.
• Order Information: We collect data related to your orders, including the items you select, your delivery or pickup preferences, and any special instructions you provide.
• Payment Information: Payment information such as credit/debit card details or third-party payment service data (e.g., PayPal) may be collected for processing transactions. This data is securely processed by our third-party payment processor and is not stored by us.
b. Information We Collect Automatically
• Device Information: We collect data about the device you use to access the App, including device type, operating system, browser type, IP address, and unique device identifiers.
• Usage Data: We gather information on how you interact with the App, such as the features you use, time spent on the app, and your browsing behavior within the App. This data helps us improve the user experience.
• Location Data: With your permission, we collect your device’s GPS location to provide you with location-based services, such as finding nearby restaurants, cafes, and retail stores, and tracking your order status. You can disable location tracking at any time through your device settings, but this may limit some features of the App.
• Crash and Performance Data: We collect anonymous crash data and diagnostic information to troubleshoot and improve the performance of the App.
c. Third-Party Services
• Analytics: We use third-party analytics services like Google Analytics and Firebase to analyze how users engage with the App and to improve its functionality.
• Payment Processors: Payment transactions are processed by trusted third-party services like HyperPay or PayPal. Please refer to their privacy policies for more information on how they handle your data.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To Provide the Service: To process your orders, facilitate payments, and deliver or prepare your items for pickup at the selected restaurant, cafe, or retail store.
• To Personalize Your Experience: To recommend items based on your preferences and order history, and to show relevant promotions or offers.
• To Improve the App: To analyze usage patterns, troubleshooting issues, and improve the overall user experience.
• To Communicate with You: To send order updates, delivery notifications, customer support responses, and marketing communications (if you opt-in).
• To Ensure Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and policies.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
• Service Providers: We share your personal information with trusted third-party service providers who help us operate the App, such as payment processors, delivery services, and analytics providers. These third parties are required to keep your data confidential and use it solely for the purposes we specify.
• Legal Obligations: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of such changes, and your data will continue to be protected under this Privacy Policy.
4. Third-Party Services
The App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites or services. We encourage you to review the privacy policies of any third-party service you use.
5. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You can request the deletion of your account and personal data at any time by contacting us, and we will delete your information as soon as possible, except where retention is necessary for legal or contractual obligations.
6. Security
We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, secure servers, and regular security audits. However, no method of transmitting data over the internet or storing data is completely secure, and we cannot guarantee the absolute security of your personal information.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
• Access and Correction: You can request access to the personal data we hold about you, and we will correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Marketing Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribed link in any marketing emails or by contacting us directly.
• Location Data: You can disable location tracking through your device settings, although this may limit some functionality within the App.
• Data Portability: You may request a copy of your data in a machine-readable format to transfer to another service.
To exercise your rights, please contact us at Maram@la-hent.com
8. Children’s Privacy
Our App is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information. If you believe we may have collected data from a child, please contact us immediately.
9. International Data Transfers
If you are using the App from outside [Your Country], please note that your data may be transferred, stored, and processed in [Country], where our servers are located. By using the App, you consent to the transfer of your data to this location.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or for other operational, legal, or regulatory reasons. When we make significant changes, we will notify you via the App or email. We encourage you to review this Privacy Policy periodically.
